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Returns and Refunds Policy

Notify us by email within 30 days (60 days for medical hosiery) to [email protected] and send the goods back with a brief explanation for a refund. No return authorization is required.

For defective items, we approve all requests for refund or exchange.

For returns due to other reasons, refunds will be on a case by case basis.

For the return of unopened items, refund is unconditional !

For exchange, goods must be in original packing. Note that items that are damaged in the course of normal use may not be accepted for refund.

Additionally, we also accept returns/refunds for purchase made as a result of deceptive information shown on the website leading to the purchase.

Note that shipping charges is not refundable as we have already paid this amount to the delivery agent for the delivery service.

Approved refunds will only be made upon receipt of the returned merchandise. Our means of refund varies depending on the mode of payment:

  1. Credit Card Payment (PayPal). Full payment can be reversed within 60 days of the date of payment. You will also receive a confirmation email from PayPal. Beyond 60 days, we will issue a payment to your PayPal account for the refund.

  2. Other Payment modes.
    • Local Orders (Singapore). The Full refund will be in the form of cheque and mailed to you by post.

    • International Orders. The refund amount will be converted to online Shopping Voucher for subsequent online purchase.

For refund amount less than US$1 or purchase period exceeding 90 days, we will normally convert it to online credit for subsequent purchases.

Contact Number


Please feel free to contact us in any of the following ways:

WebMail:WebMail Form
Email:[email protected]
Tel:(65) 9657-6126
Post Mail
Newlook Marketing
My Mail Box (Business) No. 880159
Singapore 919191

We read every email and try to respond within 24 hours.

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