Terms of Sales
We run our online business based on certain policies and operational procedures.
We always stand by our guarantee and policies. Check out our guidelines so that you will know what to expect from us.
The following terms govern all online purchases through this website:
- Product images
We will always do our best to reproduce product images to match the actual physical goods. However, to compromise transmission time over the Internet and due to different display settings, image colors may not appear exactly the same.
- Accepted Payment
We accept credit cards payment via PayPal.
In addition for local shoppers in Singapore, we also accept:
- C.O.D. (self collection)
- Funds Transfer (ATM transfer, Internet Banking)
- Bank draft, Money order and Postal order
More details ...
- Payment Security
All card payments are done via our payment gateway with PayPal® in a secure server environment (https) with SSL 128-bit encryption technology.
Never send your credit card number and verification number over email, not even to us.
In the unlikely event that anything happened with your credit card transaction, we would assume all liability. We'd work with your card company to cover any cost and minimize whatever hassle for you. Our commitment in this regard is total and unconditional. It's Guaranteed !
- Shipping chargesFor local orders (Singapore), delivery is free; free registered mail for purchase amount of S$50 or more.
For International orders, we charge almost the exact amount to be paid to our delivery/courier service providers (SpeedPost, UPS, FedEx). No handling fees added. However, any customs duties and import tax are to be bore by shopper. Check out our Shipping Rates in our Shipping policy.
- Order confirmationUpon completion of the payment process, shopper will immediately receive a confirmation email showing full details of the order and payment.
Note: You may want to add [email protected] in your address book, to avoid blocking of our confirmation email.
- Order cancellationIf you wish to cancel the order, notify us at [email protected]; no questions asked.
However, if the ordered merchandise has been shipped out, the shopper will bear the cost of shipping the items back to us. More details
- Order RejectionNewlook Marketing reserves the rights to refuse any payment, cancel the order and refund the full purchase amount.
- ShipmentUpon payment clearance, we normally ship out within 24 hours (next business day if the scheduled date falls on a public holiday).
Delivery Delay. Should there be any delivery delay, you will be notified by email and have the option to cancel the order for a full refund; no administrative fee charged.
Backorders. If any of your ordered items are out of stock, you will be notified by email and have the option to request a replacement, wait for replenishment, cancel the backorder item(s) or cancel the whole order.
Check out our Shipping policy.
- InsuranceAll international deliveries are insured in transit by us as an option. If you need to send or return anything to us, you should arrange to cover them under your own insurance. If you choose not to insure for low-value orders, we will not be responsible for any lost of merchandise.
- Integrated Order TrackingFor all international orders and local orders using registered mail or courier services, you may track the status of your shipment online at:
For registered airmail, please accomodate a few days of delay if your parcel does not arrive within the estimated delivery period, especially during festive periods.
- Returns & Refunds
All our sales is backed with a money-back guarantee.
Newlook Marketing offers a 30-days money-back guarantee from date of receipt of merchandise (60 days for medical hosiery) that all our delivered products are genuine and free from manufacturing defects unless otherwise stated. More details
- ContactsPlease feel free to email us at [email protected]; we will normally reply within 24 hours. Alternatively, you may call our hotline at +65 9657 6126.
Full details of our contact information is available at our Contact Us page.
- DisclaimerNewlook Marketing shall under no circumstances whatsoever be liable for any loss or damage or injury of whatsoever nature or for any consequence of any such loss, injury or damage arising out of, or resulting from any cause whatsoever beyond the Vendor's reasonable control, that the product will be maintained in good going order during the period in which the product is covered. More details
- Applicable LawsSingapore laws shall govern any disputes arising out of the sale of any items referred to on this website.
Please feel free to contact us in any of the following ways:
My Mail Box (Business) No. 880159
We read every email and try to respond within 24 hours.